help desk

• Departamento o servicio dentro de una organización que ofrece asistencia y soporte a los usuarios, generalmente en cuestiones técnicas o problemas con productos y servicios.

A department or service within an organization that provides assistance and support to users, typically for technical issues or problems with products and services.

1. Technical support serviceB1formal

   A department or service that provides assistance and information to users, typically regarding computer or software issues.

   servicio de asistencia técnica

   • I called the help desk because my computer wouldn't start.
   • The help desk resolved my password issue within minutes.
   • Our company has a 24/7 help desk for employees.

2. General assistance pointB1formal

   A place or service where people can get help or answers to questions.

   Mesa de ayuda

   • The help desk at the airport directed me to the correct gate.
   • Students can visit the help desk for questions about registration.
   • The help desk provided information about the conference schedule.